Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking dedicated Night Shift Call Center Agents in Portland, OH with paid training. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary – we provide all the training you need to succeed. Work in a modern, supportive environment with flexible scheduling options.
What We Offer:
- Full-time night shift positions with premium pay differential
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Referral bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency
- Customer service mindset (patience and empathy)
- Ability to multitask in fast-paced environment
- Reliable transportation to our Portland facility