Job Description
Join our award-winning team at Coastal Connect Solutions as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals eager to launch their career in customer service. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today to secure your spot at our hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet or exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Valid government-issued photo ID
- Reliable transportation to our Virginia Beach location
- Positive attitude and commitment to exceptional customer experiences