Job Description
Join our dynamic team as a Customer Service Representative and launch your career in the thriving tech hub of Los Angeles! No prior experience is required—just a passion for helping others and a commitment to excellence. We provide comprehensive training, competitive benefits, and a supportive environment where your growth is our priority. Immediate start positions available!
At Apex Support Solutions, we empower individuals to succeed in customer service through mentorship, performance incentives, and clear career progression paths. Our state-of-the-art facility offers flexible scheduling, modern amenities, and a collaborative culture that values diversity and innovation.
Why choose us?
• Industry-leading onboarding program
• Health/dental/vision insurance after 30 days
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call time, resolution rate)
- Participate in ongoing training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required—training provided
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in fast-paced environment
- Must pass background check/drug screening
- Flexible availability (including weekends/shifts)
- Positive attitude with problem-solving mindset