Job Description
Join our award-winning team as an Immediate Hire Local Customer Service Representative in Milwaukee! We're seeking passionate individuals to deliver exceptional support to our local community. This full-time position offers competitive pay, comprehensive training, and rapid onboarding for qualified candidates. Help shape our customers' experiences while building a rewarding career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to enhance customer experience
- Maintain performance metrics for resolution time and customer satisfaction
- Act as brand ambassador during all customer interactions
Qualifications
- High school diploma or equivalent (associate's degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities with patience and resilience
- Ability to multitask in fast-paced environment
- Must pass background check and drug screening
- Available for flexible shifts including weekends