Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're hosting a dedicated hiring event for motivated entry-level professionals seeking a dynamic career in customer support. No experience required – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive pay, health benefits, and growth opportunities in our modern Virginia Beach headquarters. Work remotely 2 days/week after training!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently with empathy and professionalism
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a team-oriented environment
- Flexible schedule availability (including weekends)
- Proficient typing speed (35+ WPM)
- Positive attitude and problem-solving mindset