Job Description
Join our dynamic team as an Entry Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our diverse client base in Houston. No prior experience required—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Apply now and start making an immediate impact!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to escalate complex matters
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Valid work authorization in the United States
- Pass background check and drug screening