Job Description
Join our award-winning customer service team in Houston! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional support experiences. We offer comprehensive training, career growth opportunities, and a dynamic work environment. Perfect for recent graduates or career changers looking to start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-first mindset
- Valid Texas driver's license (if required for field support)