Job Description
Launch your career with Global Solutions Inc. as an Entry Level Customer Service Representative in Oklahoma City! We're seeking energetic, customer-focused individuals to join our dynamic team immediately. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a collaborative environment, competitive benefits, and opportunities for growth in a thriving industry. Be the voice of our brand and make a real impact on customer satisfaction!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and problem-solving skills
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing product and process training
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency and typing abilities
- Customer service mindset with patience and positivity
- Ability to multitask in fast-paced environments
- Reliable transportation to Oklahoma City office
- Flexible availability including weekends/shifts
- Must pass background check and drug screening