Job Description
Join our award-winning customer service team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse client base in New York. This is your chance to launch a rewarding career with immediate start and comprehensive training. Enjoy competitive pay, flexible scheduling, and a vibrant team environment where your growth matters.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and company protocols
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product and skills training
- Contribute to team success through knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with empathy for customers
- Reliable transportation to our NYC office
- Positive attitude and team player mentality