Job Description
Immediate Openings! Join Our Cleveland Hiring Event This Week!
Ready to launch your career in customer service? Cleveland Call Center Solutions is hosting an exclusive hiring event for motivated individuals seeking full-time call center positions. No experience required - we provide comprehensive training and immediate start dates!
Why Choose Us?
- Weekly pay with direct deposit
- Comprehensive benefits package (Day 1!)
- Clear career advancement paths
- Modern, collaborative work environment
- Performance-based bonuses
Our team handles inbound/outbound calls for Fortune 500 clients in healthcare, finance, and retail. If you're a people person with a positive attitude, this is your opportunity to thrive!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism
- Resolve customer inquiries and issues using CRM software
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads on process improvements
- Participate in ongoing training sessions
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficient in Windows OS and basic software
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Pass pre-employment background/drug screen
- Must attend in-person hiring event