Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Seattle! We're seeking passionate individuals to deliver exceptional support to our growing customer base. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of the Emerald City. This is your gateway to a fulfilling career in customer service with clear growth pathways.
Why Choose Us?
- Industry-leading benefits package including health/dental/vision
- Tuition reimbursement for professional development
- Monthly team-building events and quarterly bonuses
- Modern downtown office with flexible hybrid options
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, shipping, and product issues using CRM systems
- Process orders, returns, and exchanges with accuracy
- Collaborate with technical teams to resolve complex escalations
- Document interactions and maintain detailed customer records
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and strong problem-solving abilities
- Must pass background check and drug screening