Job Description
Join our dynamic team at Customer Care Solutions Inc. as an Entry-Level Customer Service Representative! We're hosting a special hiring event in Oklahoma City to find passionate individuals who thrive in fast-paced environments. This role offers comprehensive training, career growth opportunities, and a supportive culture focused on employee development. Enjoy competitive pay, benefits, and the chance to make a real impact on our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure