Job Description
Join our award-winning customer experience team as an Entry Level Customer Service Representative! ConnectSphere Solutions is seeking passionate individuals to deliver exceptional support to our diverse client base. This is your gateway to a thriving career in customer service with immediate availability and growth opportunities.
Why Join Us?
- Comprehensive paid training program
- Clear career advancement path to senior roles
- Health benefits and 401(k) matching
- Modern, collaborative work environment
- Performance-based quarterly bonuses
Work Location: This position is available in both Orlando, FL and New York, NY. Remote options may be available after initial training period.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues, billing questions, and service complaints efficiently
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening