Job Description
Join our award-winning customer service team and launch your career with immediate opportunities! At Nexus Solutions, we empower talented individuals to grow while delivering exceptional experiences to our clients. As an Entry Level Customer Service Representative, you'll be the face of our brand in New York, helping customers resolve inquiries with empathy and efficiency. We provide comprehensive training, career advancement paths, and a supportive work environment where your contributions are valued. Start making an impact day one!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training and development sessions
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- No prior experience necessary - training provided