Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative in Louisville! We're seeking enthusiastic individuals with a passion for helping others to provide exceptional service to our local community. This immediate-start opportunity offers comprehensive training, career growth potential, and a supportive team environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution rates
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must be authorized to work in the United States
- Flexible availability including evenings/weekends (as needed)