Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional service to our community-based clients. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a chance to make a real difference in your neighborhood.
Our Memphis team thrives on creating positive customer experiences while supporting local businesses. If you're a people person with strong problem-solving skills, we invite you to apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Collaborate with local business partners to ensure seamless service delivery
- Document all interactions and maintain detailed customer records
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in local market
- Exceptional communication and conflict resolution skills
- Proficient in CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong multitasking abilities in fast-paced environments
- Positive attitude and commitment to community values