Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our diverse client base. This immediate-start opportunity offers comprehensive training, career advancement pathways, and a collaborative environment where your growth matters. Perfect for recent graduates or career changers looking to build a foundation in customer success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and empathy
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet key performance metrics (response time, resolution rate)
- Participate in ongoing product and service training
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with commitment to continuous learning