Job Description
Join our dynamic call center team and experience the power of daily pay! ConnectPro Solutions is hosting an exclusive hiring event for motivated individuals seeking immediate financial flexibility. We offer competitive hourly wages, comprehensive training, and a supportive team environment. As a leading customer service provider, we're committed to empowering our employees with growth opportunities and modern workspaces. Daily pay available through our partnership with PayActiv – access your earnings after every shift!
Why Join Us?
• No waiting for weekly paychecks
• Comprehensive benefits package (health, vision, dental)
• Career advancement programs
• Modern downtown San Jose location
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in customer profiles
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and basic software
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience in high-volume environments
- Must pass background check and drug screening