Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer excellence! ConnectHub Solutions is seeking motivated individuals with no experience to provide exceptional support to our Boston and New York clients. Enjoy flexible work arrangements including remote options, comprehensive training, and growth opportunities. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and represent our brand with professionalism. We offer competitive pay, benefits, and a supportive environment perfect for career starters.
Why Join Us?
- No experience required – full training provided
- Hybrid work model (Boston office or remote)
- Clear career advancement path
- Comprehensive benefits package
- Dynamic team culture
Responsibilities
- Handle inbound customer calls, emails, and chats with empathy and efficiency
- Resolve billing, product, and service inquiries using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction scores
- Participate in ongoing training and process improvement
- Support New York and Boston clients across multiple channels
Qualifications
- High school diploma or equivalent (no experience needed)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with computers and basic software
- Reliable home office setup for remote work option
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-focused mindset
- Authorization to work in the United States