Job Description
Join our award-winning customer experience team at ConnectHub Solutions! We're seeking passionate individuals to become the voice of our brand in New York. This entry-level role offers immediate start, comprehensive training, and clear growth pathways into leadership positions. Enjoy a modern downtown workspace, competitive benefits, and the chance to make a real impact on customer satisfaction.
Why Join Us?
• Industry-leading onboarding program
• Monthly performance bonuses
• Tuition reimbursement after 6 months
• Flexible hybrid work options post-training
• Health/dental/vision coverage starting day one
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and updates in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex service issues
- Document all interactions using standardized protocols
- Identify opportunities to improve customer experience workflows
- Meet/exceed daily KPIs for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years customer service experience (internships welcome)
- Proficiency with MS Office Suite and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Valid work authorization in United States
- Spanish/Chinese fluency a plus