Job Description
Join ConnectSolutions Group's dynamic team as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to launch their careers in customer support. No experience necessary - we provide comprehensive training and growth opportunities. Work in our vibrant Miami office while delivering exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your voice.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions and update customer profiles in real-time
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Windows OS and basic software
- Ability to thrive in fast-paced, team-oriented environments
- Customer service experience preferred but not required
- Must be authorized to work in the US