Job Description
Launch Your Customer Service Career with Paid Training!
Join our award-winning team as an Entry Level Customer Service Representative in Omaha, NE. We provide comprehensive paid training (4 weeks) to ensure your success, making this perfect career launchpad for recent graduates or career changers. Enjoy competitive pay, full benefits, and a supportive environment where your growth matters.
Why Choose Us?
- Industry-leading paid training program ($18-$22/hr during training)
- Clear career advancement path to senior roles
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Flexible scheduling options
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems with precision
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution
- Proactively identify upsell opportunities
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and empathy
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screen