Job Description
Join our award-winning customer service team in Louisville! We're seeking motivated individuals to provide exceptional support to local clients. No prior experience required – we provide comprehensive training and offer career growth opportunities. Enjoy a supportive work environment, competitive benefits, and the chance to make a real impact in your community. Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics (e.g., call volume, resolution time)
- Identify opportunities to improve customer experiences
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable internet access for remote work options
- Ability to pass background check and drug screen
- Must be available for flexible shifts (including weekends)