Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from your home office! ConnectCare Solutions is seeking dynamic Part-Time Call Center Agents to support Fortune 500 clients in the Houston metro area. Enjoy flexible scheduling, comprehensive training, and uncapped earning potential while helping businesses thrive. We provide all necessary equipment and a supportive virtual environment designed for your success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed performance metrics including CSAT scores and handle times
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with supervisors to improve service quality processes
- Participate in ongoing training on products and compliance standards
- Identify upsell opportunities and promote premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with conflict resolution experience
- Proficient in Microsoft Office and CRM platforms (Salesforce a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged