Job Description
Join ConnectPro Solutions' dynamic Austin call center team! We're seeking motivated Night Shift Representatives to deliver exceptional customer experiences. Enjoy fully paid training, competitive compensation, and a supportive team environment. As a local leader in customer service, we offer growth opportunities and comprehensive benefits. Work flexible night hours while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication in English
- Ability to work independently during night shifts
- Reliable transportation to our Austin location
- Positive attitude and problem-solving mindset