Job Description
Join our award-winning customer support team in Columbus, Ohio! We're seeking motivated individuals to deliver exceptional service and drive customer satisfaction. This entry-level role offers immediate start and comprehensive training, making it perfect for career changers or recent graduates. Enjoy a collaborative environment with growth opportunities and competitive benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer experience
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to our Columbus office