Job Description
Join our dynamic customer service team in Chicago and launch your career in support! Urban Support Solutions is seeking enthusiastic Entry-Level Customer Service Representatives to deliver exceptional experiences to our local clients. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement within our growing organization.
As a cornerstone of our client relations team, you'll be the friendly voice connecting our community with the services they need. This role offers immediate start and is perfect for recent graduates or career changers looking to develop transferable skills in communication, problem-solving, and relationship management.
Responsibilities
- Handle inbound and outbound customer communications via phone, email, and chat with professionalism and empathy
- Resolve customer inquiries and concerns efficiently using our CRM system
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols while maintaining a personalized approach
- Identify opportunities for process improvements and contribute to team goals
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Strong verbal and written communication skills
- Proficiency with basic computer applications and willingness to learn new software
- Exceptional problem-solving abilities and patience
- Ability to thrive in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to downtown Chicago location