Job Description
Join our award-winning team at CustomerFirst Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Albuquerque, NM to deliver exceptional support experiences. This immediate-start position offers paid training, career growth opportunities, and a dynamic team environment. If you're passionate about helping others and thrive in fast-paced settings, this is your perfect launchpad into the customer service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using internal knowledge bases
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn new technologies