Job Description
Join our award-winning call center team in Charlotte, NC! We're hosting an exclusive hiring event for Weekend Shift Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Perfect for students, parents, or professionals seeking weekend flexibility.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Health/dental/vision benefits (even for part-time)
- Clear career advancement pathways
- Modern, tech-equipped workspaces
- Fun team culture with regular recognition
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed KPIs including CSAT and first-call resolution
- Collaborate with team members on complex escalations
- Adhere strictly to compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to type 35+ WPM
- Weekend availability (Sat/Sun 8am-8pm)
- Positive attitude under pressure