Job Description
Join our award-winning team at Premier Customer Solutions! We're urgently hiring motivated Customer Service Representatives for our Kansas City, MO operations. This is your opportunity to launch a rewarding career with industry-leading benefits, competitive pay, and growth opportunities. Our hiring event takes place October 10th-12th at our downtown office. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution and satisfaction
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities