Job Description
Are you ready to launch a rewarding career in customer support?
Apex Support Services is currently seeking a dedicated and energetic Entry Level Customer Service Representative to join our growing team in Columbus, OH. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to learn, grow, and make a difference.
In this role, you will serve as the first point of contact for our clients, handling inquiries with professionalism and empathy. We offer comprehensive training to ensure you have the tools you need to succeed. If you are a strong communicator looking for a stable career path in a dynamic environment, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound calls, emails, and chat inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Accurately document all customer interactions, account details, and transaction history in our CRM system.
- Provide accurate information regarding products, services, billing, and account status.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Collaborate with team leads and other departments to escalate complex issues and improve service delivery.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
Qualifications
- High school diploma or GED is required; previous customer service experience is a plus but not mandatory.
- Excellent verbal communication skills with a clear, professional speaking voice.
- Strong active listening skills and the ability to empathize with customer concerns.
- Basic computer proficiency and a typing speed of at least 35 WPM.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection and access to a quiet workspace (if applicable).