Job Description
Are you a natural problem-solver with a passion for helping others? Apex Support Solutions is excited to invite motivated individuals to join our team as an Entry Level Customer Service Representative in the heart of Denver, Colorado.
We are looking for individuals who are eager to build a long-term career in a supportive, fast-paced environment. As the face of our company, you will play a crucial role in ensuring our clients receive the highest quality service. We provide comprehensive training to set you up for success from day one.
Why Apply?
- Competitive hourly wage with performance-based bonuses.
- Full health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Clear pathways for internal promotion and management training.
Join a company that values your growth and rewards your hard work. We are looking for team players ready to make an impact.
Responsibilities
- Manage high-volume inbound and outbound communications via phone, email, and live chat.
- Resolve customer inquiries and complaints with patience, empathy, and efficiency.
- Utilize CRM software to accurately document interactions and update customer records.
- Provide detailed information regarding products, services, and billing inquiries.
- Collaborate with cross-functional teams to escalate complex issues effectively.
- Identify opportunities to improve customer satisfaction and retention.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not required (we provide full training).
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- A positive attitude and a strong desire to learn.
- Ability to work in a collaborative team environment.