Job Description
Join our award-winning customer service team and launch your career with one of America's fastest-growing support providers! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients across Florida and New York. No prior experience required – we provide comprehensive training and career growth pathways. Enjoy competitive pay, flexible scheduling, and a dynamic work environment where your contributions are recognized daily. Immediate openings available in our Tampa hub with hybrid options for NY-based candidates.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution times)
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office
- Ability to work flexible shifts (evenings/weekends)
- Customer-first mindset and problem-solving aptitude
- Authorized to work in the US without sponsorship
- Reliable transportation to Tampa office (hybrid role)