Job Description
Join our dynamic team at Detroit Customer Solutions! We're hosting a special hiring event for motivated Entry Level Customer Service Representatives. No experience needed – we provide comprehensive training to launch your career in customer success. Work in a supportive environment with growth opportunities and competitive benefits. Perfect for recent graduates or career changers ready to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory requirements
- Meet performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Passion for helping others and delivering exceptional service