Job Description
Join Bluegrass Connect Solutions and become a vital part of our award-winning customer experience team! We're seeking passionate Remote Customer Service Representatives to deliver exceptional support from the comfort of your home office. This full-time position offers competitive compensation, comprehensive benefits, and a flexible schedule while serving clients across the Louisville metro area and beyond. Our culture values work-life balance, professional growth, and making a meaningful impact on every customer interaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex customer concerns
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Salesforce) and Microsoft Office Suite
- Exceptional communication skills with neutral, clear diction
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills and emotional intelligence