Job Description
Welcome to Apex Global Solutions! We are thrilled to announce our upcoming Hiring Event in New York City. We are seeking driven individuals to join our team as Entry Level Customer Service Representatives.
In this role, you will play a pivotal part in enhancing our client relationships and ensuring customer satisfaction. Whether you are an experienced professional or just starting your career, we provide the training and environment you need to thrive.
Our Commitment to You
- Competitive Pay: Start earning immediately with a salary of $18.00 - $22.00/hour.
- Benefits Package: Full medical, dental, and vision coverage.
- Career Growth: Clear pathways for promotion from entry-level to leadership roles.
- Modern Environment: Work in a state-of-the-art facility with a collaborative culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve complex customer issues and complaints by identifying the root cause and implementing effective solutions.
- Maintain accurate and up-to-date customer records within our CRM systems.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Meet and exceed daily and weekly performance metrics.
- Act as a brand ambassador, representing Apex Global Solutions with professionalism.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus, but we train all new hires.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment with high attention to detail.
- Must be available to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.