Job Description
We are seeking a dedicated and empathetic Entry Level Customer Service Representative to join our growing team in New York. If you are looking for a career with an Immediate Start and the opportunity to grow within a premium organization, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and a smile. We offer a dynamic work environment, competitive benefits, and clear pathways for advancement.
Responsibilities
- Handle inbound and outbound customer calls and emails with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues in a timely and accurate manner.
- Process orders, returns, and account updates using our CRM software.
- Collaborate with the support team to ensure consistent service quality across all channels.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Basic computer proficiency and familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A positive attitude, patience, and a genuine desire to help others.
- Reliable internet connection and home office setup if remote.