Job Description
Are you a people person looking to launch your career? Apex Support Solutions is seeking enthusiastic and dedicated Entry Level Customer Service Representatives to join our dynamic team in Jacksonville, FL.
We value passion, reliability, and a positive attitude over prior experience. If you are ready to grow within a supportive environment and help our clients succeed, we want to hear from you!
Why Join Us?
- Competitive Pay: Starting at $16.00/hour with performance-based bonuses.
- Growth Opportunities: Clear pathways to senior support and management roles.
- Modern Tools: Work with state-of-the-art CRM software and communication platforms.
- Inclusive Culture: A diverse team that celebrates success together.
Job Summary:
In this role, you will be the first point of contact for our valued clients. You will handle inquiries via phone, email, and chat, ensuring a seamless and positive customer experience. You will work closely with a team of mentors to learn the ropes of customer support.
Responsibilities
- Handle Inquiries: Respond to incoming customer calls and emails professionally and efficiently.
- Problem Solving: Identify customer issues and provide accurate solutions or escalate complex matters to supervisors.
- Product Knowledge: Learn and apply knowledge of our products/services to assist clients effectively.
- Documentation: Maintain accurate records of all customer interactions in our internal database.
- Upselling: Identify opportunities to suggest additional products or services that meet customer needs.
- Team Collaboration: Work collaboratively with peers and management to improve team processes and performance.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: No prior customer service experience required; we provide comprehensive training.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite.
- Communication: Exceptional verbal and written communication skills with a friendly demeanor.
- Attitude: Strong problem-solving skills and the ability to remain calm under pressure.
- Availability: Must be available to work full-time shifts, including weekends and holidays.