Job Description
Are you a people-person looking to kickstart your career in a dynamic, supportive environment? Memphis Connect Solutions is seeking passionate and articulate Entry-Level Customer Service Representatives to join our growing team in Memphis, TN.
We pride ourselves on delivering exceptional client experiences and value the unique perspective that new talent brings to the table. Whether you are looking for your first job or a career change, this is the perfect opportunity to develop transferable skills in communication, problem-solving, and teamwork.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
- Comprehensive Training: We provide all the tools and training you need to succeed.
- Modern Environment: Work in a collaborative, tech-forward office setting.
If you are ready to make an impact and grow with a leading local business, we want to hear from you!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a friendly and professional tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Accurately document customer interactions and feedback in our CRM database.
- Assist customers in navigating products and services to find the best solutions.
- Collaborate with the support team to identify trends and improve service processes.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
- Proactively suggest upsells or add-on services to enhance the customer experience.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is a plus, but we are willing to train motivated candidates with no prior experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Basic computer proficiency and typing speed (30+ WPM).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Reliable transportation and the ability to work scheduled shifts.