Job Description
Are you a dedicated individual seeking a rewarding entry-level opportunity to launch your career? Apex Support Solutions is looking for a passionate Customer Service Representative to join our dynamic team in the heart of Minneapolis.
We pride ourselves on delivering exceptional experiences to our clients. As an Entry Level Representative, you will be the first point of contact for our customers, playing a crucial role in building lasting relationships and solving problems efficiently. We offer comprehensive training and a clear pathway for career advancement.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Generous paid time off and holiday pay.
- Modern office environment in downtown Minneapolis.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with patience and empathy.
- Provide accurate product and service information to assist customers in making informed decisions.
- Document all customer interactions and transactions accurately into the CRM system.
- Collaborate with the internal team to ensure customer satisfaction and retention.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on company policies, procedures, and product updates to ensure accurate communication.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Proficiency with computers and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help people.
- Reliable internet connection and a quiet workspace if working remotely.