Job Description
Join our award-winning customer service team in New Orleans! CityConnect Solutions is seeking passionate Entry-Level Customer Service Representatives to deliver exceptional experiences for our local clients. This full-time position offers competitive pay, comprehensive training, and clear growth pathways. Perfect for career starters seeking a dynamic role in New Orleans' thriving business community. Our upcoming Virginia hiring event (October 15-17) will feature on-the-spot interviews and same-day offers for qualified candidates.
Why Join Us?
• Industry-leading benefits package
• Paid training and certification programs
• Flexible scheduling options
• Opportunities for advancement to specialist/supervisor roles
• Work in a collaborative, team-oriented environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time, call volume)
- Participate in quarterly training on new products/processes
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid Louisiana driver's license (if local travel required)
- Flexible availability for evening/weekend shifts