Job Description
We are seeking motivated and empathetic individuals to join our dynamic team as Entry Level Customer Service Representatives. At Oakland Support Hub, we believe in fostering a supportive environment where new talent can thrive. This is an excellent opportunity to launch a career in client relations without requiring prior experience. You will be the friendly face and voice for our valued clients, ensuring their needs are met with precision and care.
Our company is committed to professional development, offering comprehensive training programs and clear pathways for advancement within the organization. If you possess a positive attitude, strong communication skills, and a desire to help others, we want to meet you. Join us in making a difference in the Oakland community and beyond.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat to resolve inquiries and issues efficiently.
- Listen actively to customer concerns and provide accurate, helpful information regarding products and services.
- Document all customer interactions and account details accurately in our CRM database.
- Collaborate with the sales and technical teams to escalate complex issues and ensure timely resolutions.
- Maintain a high level of product knowledge through ongoing training and self-study.
- Identify opportunities to upsell products and services to existing clients in a consultative manner.
Qualifications
- High school diploma or GED required; associate degree or relevant coursework is a plus.
- Strong verbal and written communication skills with a professional and friendly tone.
- Ability to type at least 35 WPM with high accuracy.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliable internet connection and a quiet workspace suitable for remote or hybrid work.
- Willingness to work flexible shifts, including weekends and holidays as needed.