Job Description
Join Our Team as a Customer Service Representative
Are you seeking a dynamic career opportunity in the heart of Oklahoma City? Horizon Support Solutions is currently hiring dedicated individuals to join our growing team. We pride ourselves on delivering exceptional service and are looking for passionate candidates who are ready to start immediately, even without prior experience.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the support they deserve. We offer comprehensive training and a supportive environment where you can grow your skills and advance your career.
Why Join Us?
- Immediate Start: Begin your new career path today.
- No Experience Required: We provide full training and mentorship.
- Competitive Pay: Earn between $18.50 and $24.00 per hour based on performance.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Provide accurate information regarding products, services, and company policies.
- Maintain detailed and organized records of all customer interactions and transactions.
- Collaborate with the sales and technical teams to resolve complex account issues.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company scripts, guidelines, and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills are essential.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace are required for remote support roles.
- Ability to work flexible hours, including evenings and weekends if necessary.