Job Description
Are you a great communicator looking for a stable career with growth potential? Apex Customer Solutions is seeking motivated individuals to join our team as Entry Level Customer Service Representatives in the greater Philadelphia area.
We specialize in providing top-tier support for Fortune 500 clients and offer a comprehensive training program designed to set you up for success—no prior experience necessary. If you have a friendly demeanor and a drive to learn, we want to hear from you!
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Growth Opportunities: Clear pathways to management and specialized roles.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Work-Life Balance: Flexible scheduling options available.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and policies.
- Accurately document customer interactions and account information in CRM systems.
- Identify customer needs and suggest appropriate solutions or products to enhance satisfaction.
- Collaborate with team leads and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge and service protocols through ongoing training.
Qualifications
- High School Diploma or GED is required.
- Must be 18 years of age or older.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing skills (30+ WPM).
- Reliable internet connection and a quiet workspace if remote work is applicable.
- Ability to work flexible shifts, including evenings, weekends, and holidays.