Job Description
Are you looking to launch a rewarding career in the Boston, MA area? Apex Support Solutions is seeking enthusiastic individuals to join our growing team as Entry Level Call Center Representatives. We are proud to offer paid training and a supportive environment where your growth is our priority.
As a leading provider of customer support services, we connect businesses with their clients through exceptional communication. Whether you are new to the workforce or looking to switch careers, we provide the tools and mentorship you need to succeed.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Comprehensive paid training program
- Opportunities for advancement within the company
- Modern, remote-friendly office environment in Boston
Take the first step towards a stable and exciting career today. Apply now to learn more about our available positions.
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic approach.
- Assist customers with inquiries regarding products, services, and account information.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Document all interactions accurately in the CRM system.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a positive and professional demeanor at all times.
- Collaborate with team leads to improve service processes and quality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable internet connection and home office setup (if remote).
- Ability to work full-time hours, including evenings and weekends as needed.
- A positive attitude and willingness to learn new systems.