Job Description
Are you looking for a stable full-time opportunity with immediate start options? Apex Digital Solutions is currently seeking a dedicated Weekend Customer Success Specialist to join our growing team in Philadelphia, Pennsylvania.
As a leader in the tech support industry, we value reliability, communication, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and enjoy helping customers, we want to hear from you. This role offers a competitive salary, comprehensive benefits, and the flexibility of weekend shifts.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on weekend availability.
- Provide technical support and troubleshooting for our suite of software products.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the week-day support team to ensure seamless issue escalation.
- Conduct quality assurance checks on support tickets to maintain high service standards.
Qualifications
- High school diploma or GED required; Associate's degree in a related field is a plus.
- Must be available to work weekends (Saturday & Sunday) for full-time hours.
- Strong computer literacy and proficiency with MS Office Suite.
- Excellent verbal and written communication skills.
- Previous customer service experience is preferred but not mandatory for immediate hires.