Job Description
Join our award-winning customer experience team as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional remote support from the comfort of your home office. As a vital member of our Portland-based team, you'll become the voice of our brand while building valuable career skills in communication and problem-solving. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment designed for modern professionals. No experience required – we provide all training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues when needed
- Maintain product knowledge through continuous training modules
- Meet daily performance metrics including response time and resolution rates
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficient with Windows OS and web-based applications
- Ability to type 30+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Must be available to work rotating weekends/holidays