Job Description
Are you ready to launch your career with an immediate start?
Apex Support Solutions is looking for passionate, energetic, and driven individuals to join our team as Entry Level Customer Service Representatives. We are actively hiring for roles available in Boston, MA and California (and remote nationwide).
No prior experience is necessary. We provide comprehensive training to help you succeed. If you have a great attitude, strong communication skills, and want to start earning today, we want to meet you!
Responsibilities
- Answer and resolve incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers with product information, account troubleshooting, and order status updates.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a high level of product knowledge to provide accurate solutions.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications
- High school diploma or equivalent required.
- Excellent written and verbal communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Reliable high-speed internet connection is essential.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a customer-first mindset.