Job Description
Join our award-winning customer service team in Seattle! We're hosting a hiring event for motivated entry-level professionals to deliver exceptional support to our local community. This full-time role offers comprehensive training, career advancement opportunities, and a vibrant team environment. If you're passionate about helping others and ready to start your career, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced environments
- Valid work authorization in the US
- Positive attitude and problem-solving mindset
- Available for on-site interview in Seattle