Job Description
Are you a natural problem solver with a passion for helping others? Apex Digital Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team in Seattle, WA. In this role, you will be the friendly voice our customers rely on, ensuring they receive top-notch support and solutions.
We offer a hybrid work environment, competitive compensation, and a clear pathway for career advancement. If you are looking to start your career in a dynamic tech environment, this is the perfect opportunity for you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account troubleshooting, and order tracking.
- Document all interactions accurately in our CRM system to maintain a high level of service records.
- Evaluate customer needs and provide appropriate solutions to ensure satisfaction and retention.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Stay updated on product features and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Excellent verbal and written communication skills with a focus on empathy and patience.
- Basic computer proficiency (MS Office Suite, email, and CRM software).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Previous customer service experience is a plus but not required for entry-level candidates.
- Able to work a flexible schedule, including evenings and weekends as needed.